Refund policy

Last updated: 8th June 2026

At Perfumoi, we aim to make the return process clear, transparent, and fair.

1. ORDER CANCELLATIONS

If you wish to cancel your order, please contact us within 1 hour of placing it at  hello@perfumoi.co.uk. We cannot guarantee cancellation after this point, as orders are often dispatched the same day. Once an order has been dispatched, it cannot be cancelled and will need to go through our standard return process.

2. RETURN WINDOW

Eligible items may be returned within 30 days of delivery.

3. RETURN CONDITIONS

To be eligible for a return, products must be:

  • unused
  • unopened
  • in original condition
  • returned with original branded packaging and any included accessories

4. NON-RETURNABLE ITEMS

For hygiene and safety reasons, opened or used fragrance and beauty products are not eligible for return unless the item is faulty, damaged, or incorrect.

5. FAULTY, DAMAGED, OR INCORRECT ITEMS

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos. 

6a: CHANGE-OF-MIND RETURNS

If you have changed your mind about an eligible, unopened item, you may return it within 30 days of delivery. Please contact us first at hello@perfumoi.co.uk before sending anything back. Return postage is the customer's responsibility.

No restocking fee applies.

6b: HOW TO RETURN AN ITEM:

1. Email hello@perfumoi.co.uk with your order number and reason for return before sending anything back.
2. We will confirm whether your return is eligible and provide any further instructions.
3. Pack the item securely in its original packaging.
4. Send it by a tracked postal service to the returns address below.
5. Once received and inspected, your refund will be processed within 5–10 business days.

 

Returns must be sent by post to the following address:

Survival Enterprise LTD, Unit 16
Valley Road Business Park
Birkenhead
CH41 7EL

We recommend using a tracked service, as we cannot be responsible for returns lost in transit. Return postage costs are the customer's responsibility unless the return is due to our error, in which case we will provide a prepaid return label. 

7. INSPECTION AND APPROVAL

Returned items are inspected on arrival. If the return meets the policy requirements, the refund will be processed to the original payment method used at checkout.

8. REFUNDS

Once we have received and inspected the returned item, refunds are processed within 5–10 business days. You will receive an email confirmation when your refund has been issued. Refunds are issued to the original payment method used at checkout.

As all orders are dispatched with free shipping, no original shipping cost is charged, and therefore none is refundable.

9. EXCHANGES

We are unable to offer direct exchanges at this time. If you would like a different item, please return your original order for a refund and place a new order

10. CONTACT

For return requests, please contact hello@perfumoi.co.uk before sending an item back.