Track Your Order
At Perfumoi, we want to make sure you can easily follow your order every step of the way.
When Will I Receive My Tracking Number?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link. Please allow a little time for the tracking information to update after receiving the email.
Which Delivery Carrier Do You Use?
We currently ship orders using Royal Mail.
You can track your parcel directly using the Royal Mail tracking page below:
https://www.royalmail.com/track-your-item
I Haven’t Received My Tracking Information
If you have not received a dispatch email or tracking number:
- Check your junk or spam folder
- Ensure the email address entered at checkout was correct
- Allow up to 24 hours after dispatch for tracking updates to appear
If you still cannot find your tracking details, please contact our customer support team and we will be happy to assist you.
Tracking Not Updating?
Royal Mail tracking updates may occasionally take some time to appear, especially during busy periods. If your tracking has not updated for more than 48 hours, please get in touch with us and we will investigate this for you.
