FAQ

Yes. Perfumoi supplies genuine branded fragrance and beauty products sourced through established wholesale and distribution channels across the UK and Europe. All products carry original batch codes that can be verified using services such as CheckFresh (https://www.checkfresh.com), allowing customers to confirm production details and authenticity. Supplier purchase invoices for all stock are also available for verification upon request.

You can learn more about our sourcing and verification process on our Authenticity Guarantee page.

Orders placed before 2:00 PM Monday to
Friday are typically processed the same day for UK dispatch. Delivery times may
vary depending on carrier performance and seasonal demand.

At the moment, we only ship within the UK. International delivery may be introduced in the future.

Yes, eligible items may be returned within 30 days of delivery if they are unused, unopened, in original condition, and
include original packaging.

Opened or used fragrance and beauty
products cannot usually be returned for hygiene and safety reasons, unless the
item is faulty, damaged, or incorrect.

Please contact us within 48 hours of
delivery with your order number and photos so that our team can review the
issue and assist.

If your order hasn’t been dispatched yet, we may be able to amend or cancel it. Contact us as soon as possible and we’ll do our best to help.

Selected items may include gift-ready packaging. We are working on introducing a full gift-wrap service soon.

• All products are sourced from verified distributors and legitimate wholesale suppliers.
• We retain supplier invoices and purchase records for compliance and verification.
• We do not alter, refill, relabel, or tamper with any branded products.
• All items are sold in original branded packaging with batch codes where applicable.

Perfumoi is an independent retailer.
Unless explicitly stated otherwise, we are not affiliated with or endorsed by
the brand owners featured on our website. Brand names are used only to identify
the products we sell.

• Manufacturers may update packaging, designs, or batch codes over time.
• Products may also vary slightly depending on region or production batch.
• These differences do not affect authenticity.

Our collection pages allow you to browse by brand, scent family, or product type. If you need support choosing a fragrance, feel free to contact our team for personalised recommendations.

• We only source from established and verified suppliers.
• Stock is checked against supplier documentation and purchase records before listing.

• No. We do not alter, refill, relabel, or tamper with any products.
• All products are sold in their original condition as supplied by manufacturers or distributors.

From time to time, we run special offers and seasonal promotions. Sign up to our newsletter to stay updated.

Email: hello@perfumoi.co.uk
Phone: +44 7426 365193
Support Hours: Monday to Friday, 9:00 AM to 8:00 PM UK time

We retain supplier purchasing records for
compliance purposes and do not refill, alter, relabel, or tamper with branded
products.

For more details, please visit our Authenticity Guarantee page

Perfumoi is an independent retailer operated by Survival Enterprise LTD. We are not the manufacturer of the brands listed on our website unless explicitly stated. Brand names and trademarks are used only to identify the genuine products we sell.

Yes. Brand owners may update packaging,
labels, or presentation between production runs. Minor packaging variation does
not necessarily affect authenticity.