FAQ

Yes. All products sold by Perfumoi are 100% authentic. We work only with trusted, reputable suppliers to ensure every fragrance is genuine and sourced responsibly.

Order by 2pm Monday to Friday for free next day delivery.

At the moment, we only ship within the UK. International delivery may be introduced in the future.

Yes. Eligible items can be returned within 30 days of receiving your order.

To qualify for a return, products must be unused, unopened, in their original condition, and include all original packaging, tags, and accessories.

Opened or used items cannot be returned due to hygiene and safety reasons, unless the item is faulty, damaged, or incorrect.

If your item arrives defective or incorrect, please contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or full refund, and return shipping will be covered by us.

For change-of-mind returns, customers are responsible for the return shipping cost. Original shipping charges are non-refundable, unless the return is due to our error.

To start a return, please contact our support team with your order number, product details, and reason for return, and we will guide you through the process.

If your item is damaged or faulty on arrival, contact us within 48 hours with photos of the product and packaging. We’ll arrange a replacement or refund as quickly as possible.

If your order hasn’t been dispatched yet, we may be able to amend or cancel it. Contact us as soon as possible and we’ll do our best to help.

Selected items may include gift-ready packaging. We are working on introducing a full gift-wrap service soon.

• All products are sourced from verified distributors and legitimate wholesale suppliers.
• We retain supplier invoices and purchase records for compliance and verification.
• We do not alter, refill, relabel, or tamper with any branded products.
• All items are sold in original branded packaging with batch codes where applicable.

• Perfumoi is an independent UK retailer.
• We are not the manufacturer or official brand owner unless explicitly stated.
• Brand names are used only to identify genuine products we resell.

• Manufacturers may update packaging, designs, or batch codes over time.
• Products may also vary slightly depending on region or production batch.
• These differences do not affect authenticity.

Our collection pages allow you to browse by brand, scent family, or product type. If you need support choosing a fragrance, feel free to contact our team for personalised recommendations.

• We only source from established and verified suppliers.
• Stock is checked against supplier documentation and purchase records before listing.

• No. We do not alter, refill, relabel, or tamper with any products.
• All products are sold in their original condition as supplied by manufacturers or distributors.

From time to time, we run special offers and seasonal promotions. Sign up to our newsletter to stay updated.

You can reach us via our contact page or by emailing our support team at hello@perfumoi.co.uk. We aim to reply to all messages within one working day.

All products sold by Perfumoi are 100% authentic, original branded items sourced exclusively from verified distributors and trusted trade suppliers. We maintain detailed supplier invoices and inventory records to ensure full transparency and compliance.

For more details, please visit our Authenticity Guarantee page

Perfumoi is an independent retailer operated by Survival Enterprise LTD. We are not the manufacturer of the brands listed on our website unless explicitly stated. Brand names and trademarks are used only to identify the genuine products we sell.

Manufacturers may update packaging, bottle design, batch codes, or regional presentation from time to time. Minor packaging differences do not mean a product is not genuine.