FAQ

Yes. All products sold by Perfumoi are 100% authentic. We work only with trusted, reputable suppliers to ensure every fragrance is genuine and sourced responsibly.

Order by 2pm Monday to Friday for free next day delivery.

At the moment, we only ship within the UK. International delivery may be introduced in the future.

Yes. Unopened, unused items can be returned within 30 days of receipt. For hygiene reasons, we’re unable to accept returns on opened or used fragrances. Please contact our support team to arrange a return.

If your item is damaged or faulty on arrival, contact us within 48 hours with photos of the product and packaging. We’ll arrange a replacement or refund as quickly as possible.

If your order hasn’t been dispatched yet, we may be able to amend or cancel it. Contact us as soon as possible and we’ll do our best to help.

Selected items may include gift-ready packaging. We are working on introducing a full gift-wrap service soon.

Our collection pages allow you to browse by brand, scent family, or product type. If you need support choosing a fragrance, feel free to contact our team for personalised recommendations.

From time to time, we run special offers and seasonal promotions. Sign up to our newsletter to stay updated.

You can reach us via our contact page or by emailing our support team at hello@perfumoi.co.uk. We aim to reply to all messages within one working day.